Delivery Information

Delivery Options are presented to you at checkout, with prices being calculated on the weight or/and volumetric weight, service and packaging materials.

  • (Length x Width x Height in Centimetres) / 6000 = Volumetric Weight in Kilograms

Shipment times will depend entirely on the service offering you choose at checkout. If the delivery method is unspecified or provided free of charge your order will be sent as a Royal Mail Standard Parcel.

  • Royal Mail Standard Parcel
  • Royal Mail 1st Class Packet
  • Royal Mail 2nd Class Packet
  • Royal Mail Special Delivery (Next Working Day, Expedited)

We make efforts to ensure your package is despatched the same working day, guaranteeing same working day despatch of orders with an expedited delivery selection. In the event of your product selection being out of stock we will either; refund your order or contact you with an option of waiting of more stock, supplying estimated despatch date.

Standard parcels usually take 3 to 5 working days, however in some cases certain UK, BFPO and European destinations will take a little longer. In all case of all mainland despatches the Royal Mail state you must allow up to 15 working days for the item to arrive.

For assistance in choosing the a delivery option to suit your needs, or for details of delivery times you should consult the Royal Mail website at http://www.royalmail.com/

Despatch Notification

We provide delivery details at the time of despatch, entering the date of despatch and method used to the website that processed your order and payment. This information is available to you via your on-line account and in most cases a notification e-mail will also be sent.

  1. PayPal – http://www.paypal.co.uk/ – My Account
  2. Amazon – http://www.amazon.co.uk/ – Your Account

In the case of delay or non-receipt of your order you should observe guidelines set out by the delivery service provider you selected during checkout before contacting us (see delivery options). Requests for assistance should be submitted on-line. Remember to include your full name and order confirmation number to help us expedite your request for assistance:

  1. For orders processed via our website (http://shop.cubeformen.com/) use our contact form. http://shop.cubeformen.com/index.php?route=information/contact
  2. Amazon customers should use the order tracking section of the Amazon website, via the ‘Your Account’ link at http://www.amazon.co.uk/

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